Frequently Asked Questions (FAQs)

You can easily initiate an order by reaching out to us via Email or WhatsApp with your requirements. Our sales team will guide you through the process.

Inquiry: Provide your specific details (e.g., model, storage, grade, and quantity needed). Quotation: We provide an itemized wholesale quotation based on your demand. Proforma Invoice (PI): Once price and terms are agreed upon, we issue an official Proforma Invoice. Payment: Complete the payment according to the PI details. Dispatch: Your order will be packed, inspected, and shipped within 3 business days after payment confirmation.

We have no MOQ limit for your first trial order to help you test our quality and service. For subsequent wholesale orders, the standard minimum order value is $10,000 USD.

We accept Wire Transfer / Telegraphic Transfer (T/T) and Direct Bank Transfer. Detailed banking information will be provided on the Proforma Invoice.

We prioritize building long-term trust through transparent operations: In-Person / Online Meetings: You, your trusted local agents, or friends in China are warmly welcome to visit our physical office. We are also happy to arrange live video calls to inspect inventory and operations. Trial Orders: We recommend starting with a smaller trial order to verify our product quality, handling speed, and logistic reliability before scaling up.

All used iPhones are strictly graded based on cosmetic appearance and overall condition (e.g., Grade A/B). Devices are Factory Unlocked, 100% functional, and free of iCloud or account locks. Please note: Battery capacity and Battery Health vary by model (specific battery details can be provided upon request).

Yes, every single device undergoes a rigorous 30+ point hardware and software inspection (including display, camera, audio, network connectivity, buttons, and Face ID/Touch ID) before packing. Every device comes with an individual inspection/testing report for full transparency.

Customer's Forwarder: We can ship directly to your designated freight forwarder within China. Express Freight: If you do not have a forwarder, we can ship via major international express carriers such as DHL, FedEx, or UPS. (Note: Customers are responsible for local customs clearance).

Estimated transit times depend on destination and carrier: Europe: ~1 week South America: ~2 weeks Other Regions: 1 to 2 weeks (Tracking information will be provided immediately after dispatch.)

Used iPhones: We provide a 2-month warranty. For any functional issues, you can repair the device locally, and we will compensate/credit you in your next order. Alternatively, defective devices returned to us will be replaced with new ones. Brand-New Devices (Xiaomi, Redmi, POCO, Samsung, OnePlus, Blackview, etc.): These products come with a 1-year official manufacturer warranty.

Used devices are individually sealed in protective bubble bags and packed securely into heavy-duty export master cartons to ensure zero damage during transit. Custom/brand boxes and accessories can be provided upon request.